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High Reliability Healthcare Academy

Ended Nov 17, 2023

Full course description

High Reliability Healthcare Academy
A Leadership Development Program

7 Online Sessions | Beginning October 6, 2023
Fridays, 12:00 - 2 pm ET

Systems and processes are the very beginning of the journey toward highly reliable organizations. Taking your organization to the next level requires a culture shift: everyone in the organization adopting a different way of thinking and working. Fortunately, many healthcare organizations have navigated the journey to High Reliability, and you can learn from their successes (and failures).

The 2023 High Reliability Healthcare Academy (HRHA) will showcase the myriad ways High Reliability looks in practice across the United States, with an emphasis on how unique populations and other contextual variables (e.g., organizational culture, COVID, type of organization) impact fidelity to the High Reliability framework. You will learn by doing, with a case study model in each class.

What You’ll Learn

This interactive virtual program will break down complex principles into more easily accessible concepts and practice through the demonstration and application of High Reliability Organizing (HRO) principles.

You will learn hands-on techniques to engage with your organization on the journey to becoming a highly reliable organization.

Featured expert faculty

  • Craig Clapper, PE, CRE, CMQ will serve as the Program Facilitator, sharing his knowledge and experience with improving reliability across multiple industries.
  • Mary Reich Cooper, MD, JD, who led the rollout of high reliability training for more than 70,000 health care workers in Connecticut, will oversee the course.

Program Goals:

  • Develop working knowledge of High Reliability principles and how they apply to healthcare.
  • Gain insight into how different organizations have adopted (and adapted) High Reliability principles.
  • Discover how organizational size, geographic area, populations served, culture and leadership can impact the effectiveness of High Reliability programming.
  • Build and bolster knowledge of how fundamental tools and design novel opportunities that create, promote, and support 24-hour reliability for improved care, culture, and operations.
  • Learn how High Reliability can be implemented at the macro, meso, and micro levels.

Schedule, Program Faculty and Speakers, and Session Information

Weekly sessions will feature industry leaders who will share their organizational journey to high reliability--how principles are applied in a variety of healthcare organizations, barriers to adoption, and practical application tools and techniques. Each presentation will be followed by case studies, simulations, and additional hands-on activities.





High Reliability Healthcare Framework

Craig Clapper, PE, CRE, CME 


Preoccupation with Failure 

Vice President for Patient Safety and Quality
Johns Hopkins Hospital  


Commitment to Resilience 

Sherri Hobbs-Messick, MSM, MSN, CPHQ, CPPS
Chief Quality, Safety, and Experience Officer 
University of Maryland Shore Regional Health  


Deference to Expertise 

Stephen Jones, MD  
CMO, The Just Culture Company 



If You are Ready to Start, Kickstart, or Restart 

Joel Bundy, MD, MSHQSM, FACP, CPE 
Chief Quality and Safety Officer
Sentara Healthcare 


Reluctance to Simplify Interpretaton 

Susan V. White, PhD, RN, CPHQ, FNAHQ, NEA-BC
Chief of Quality Management
Orlando VA Healthcare System 

Kirstie Power, MS
Patient Safety Manager
Orlando VA Healthcare System


Sensitivity to Operations 

Byron Scott, MD, MBA 
Lecturer, Jefferson College of Population Health 
Board Director & Quality Advisor 



$2,995 per person
$2,495 group discount per person (3 or more from same organization) - use discount code JEFFHRHAFAL23 when you register.
Special discount for Jefferson employees and affiliates, contact us at

Registration includes:

  • Session content, materials and moderated interactions for six months following the program
  • A signed copy of Craig Clapper's book, Zero Harm.

Who should attend:

Teams or individuals (including clinical, operational, and administrative leaders) and stakeholders from healthcare organizations who are exploring how to implement High Reliability Organizaing or want to learn how to take their investment in HRO to the next level.