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Operational Excellence Boot Camp, March 1-2, 2023 is a Course

Operational Excellence Boot Camp, March 1-2, 2023

Ended Mar 2, 2023

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Full course description

Dates: March 1-2, 2023 
Location: Virtual (Live/Online)

10 am - 5 pm (both days)

Program Description

The Operational Excellence (OPX) Boot Camp is an intensive and interactive 2-day program. Participants will learn to apply lean thinking, process improvement & change management strategies to increase operational efficiency within an organization. Through case studies, exercises and simulations, participants will be able to apply the concepts, tools and processes learned to real-life workplace situations.

Participants will learn to

  • Develop a strategic, systematic approach for evaluating and addressing operational opportunities for improvement within a care setting
  • Integrate quality, safety, and transformation/change management tools to promote productivity and efficiency
  • Develop an approach for strategic execution of high priority opportunities
  • Distinguish and leverage key elements of leadership to develop high-performing teams
  • Identify different personal communication styles to improve communication skills within a team or organization

Day 1: Overview and application of core OPX improvement strategies and tools
Provides a foundation of evaluation and issue identification, and process improvement strategies and tools 

Day 2: Driving Change- tools, strategies, and techniques to build high-performing teams, facilitate change, and become an effective leader
Expands upon the OPX improvement strategies learned in Day 1, with effective ways to facilitate rapid improvements through teams; build a robust change management strategy; and identify ways to augment personal leadership style. This session includes a discussion based on 

Following the Boot Camp, participants will have the opportunity for mentored coaching calls with faculty to discuss specific improvement projects/ initiatives they are implementing.

The Program will feature:

  • Sessions include interactive discussions, case studies and real-world workplace examples.
  • Network with and learn from other participants facing similar challenges.
  • Come away with the skills and knowledge to help focus your organization’s quality and safety efforts.
  • Online access to coursework and materials, during and for 6 months after the program.

Featured Expert Faculty

Shane Flickinger, MHA, FACHE, CLSSBB
Vice President, Operations
Thomas Jefferson University Hospitals
Associate Program Director, Operational Excellence

Jefferson College of Population Health

Michael Anderson, MSIS, CSSMBB
Director of Operations
Jefferson Methodist Hospital
Assistant Program Director, Operational Excellence

Jefferson College of Population Health

Who should attend: Clinical and operational leaders responsible for service delivery at their healthcare organizations: physicians, nurses, therapists, healthcare administrators, service line leaders, health IT specialists/ analysts, integrated delivery system administrators, and others

$2,000 per person; 
$1,700 per person group rate (3 or more from same organization)

Price Includes:

  • Access to the online course site and content, available for 4 months following the course;
  • Access to a DiSC® personality assessment test to help understand how communication can improve teamwork, communication, and productivity in the workplace; and
  • A copy of Executing Lean Improvements: A practical guide with real-world healthcare case studies by Dennis R. Delisle ($75 value), access to online course material. 

Questions about this program? Contact